FAQ

Frequently Asked Questions

Find clear answers to our most common questions — everything you need to know about our services, how we work, and how you can prepare for your visit.

We offer services for a wide range of common and specialized pests including ants, cockroaches, spiders, rodents (rats & mice), termites, bed bugs, flies, mosquitoes and more.

Yes — our team covers both homes and business/industrial sites. We tailor the approach depending on the property type, risk factors, and regulatory requirements.

Your safety comes first. We use Australian certified pest control products and apply them responsibly to protect your family, employees, pets, and property at all times.

We aim to offer prompt response times. For urgent issues (e.g., rodents, termite signs) we prioritise same- or next-day visits where possible. For scheduled inspections, we’ll coordinate a time that suits you.

The technician will conduct a full inspection of the property (interior, exterior, roof/void, underfloor where applicable), identify pest entry points or harbourage areas, discuss findings, recommend treatment options, and proceed with agreed course of action.

It depends on the type of treatment and property. For many standard treatments you may stay (while avoiding treated areas until safe). For more extensive treatments (e.g., termite baiting, major rodent proofing) we may ask that you vacate for a short period. We always provide instructions beforehand.

Our strengths include local knowledge of the Brisbane Valley region (climate/pest-species), rapid response, comprehensive inspection and proofing (not just treatments), and personalized service rather than one-size fits all.

For many pests (ants, cockroaches, flies) you’ll often see immediate reduction after treatment but full resolution may take days to weeks depending on infestation size and species. For rodents/termites the process may be longer. We’ll provide you with expected timeline and what to monitor.

In most cases yes — once the treatment has dried and the technician has given the “all-clear”. We’ll advise you precisely for your property and treatment type.

  • Clear access to all areas to be inspected (roof void, eaves, underfloor, around skirting)
  • Remove or cover food items in kitchens if required
  • Ensure pets are secured or removed from treatment areas.
  • Let us know if there are any special conditions (e.g., you’re pregnant, acid-sensitive surfaces, you have animals such as reptiles).
  • If anything of concern let the technician know, eg. Ants going up a wall, excessive cockroach problem.
  • Outside - Mow grass if possible, clear all paths, pick up any toys, tools, and turn over or cover any water sources like dog bowl.